Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. 4 Gifts and Flowers and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if 4 Gifts or Flowers believes that customer conduct violates applicable law or is harmful to the interests of 4 Gifts and Flowers and its subsidiaries. 4 Gifts and Flowers reserves the right to temporarily remove and item or discontinue any item.  This may be due to a problem with a third party and therefore maybe a delay due to item being removed from sale.  In the unlikely event that this is the case, a refund for that sole item will be offered. 

Product Description

The placing and fixing of any 4 Gifts and Flowers products is the customers responsibility.  4 Gifts and Flowers accepts no responsibility for any damage created to personal property through the use, placement or fixing of the property.  No products sold are toys and must not be handled and played by children as some items can be a choking hazard. Handmade items are for decorative and display use only.  They can break if not used for their intended purpose and if they fall from being incorrectly attached to walls.

Privacy Policy

We collect name and payment details, contact information including email address, demographic information such as postcode and any other information relevant to customer surveys and/or offers.  We require this information to understand your needs and provide you with a better service and in particular for being able to process you order and obtain payment, internal record keeping and to improve our products and services. We may, periodically, send promotional emails using the email address which you have provided.  We are committed to ensuring your information is secure.

Delivery

4 Gifts and Flowers will aim to deliver by Royal Mail first class and deliveries can be expected within 3-5 working days. Depending on the size of the item, we may have to use an alternative courier or second class with Royal Mail. We will not be responsible for any loss of money for postage due to being supplied with an incorrect delivery address. Certain items are listed as free shipping which only applies if it is the only item being ordered, will be sent second class and you will expect to receive it within 3-5 working days. We do not currently post internationally. 

Due to the current Coronavirus pandemic, delivery times may take a little longer to arrive.  I will be doing my best to keep to my current 3-5 working days turnaround for non-personalised items, but please bear with me as I am reliant on Royal Mail and other courier services I may instruct.

Returns Policy

Under the distance selling act, you have the right to return any unwanted items within 14 days.  The 14 day period starts on the day of delivery and you must email 4giftsandflowers@gmail.com within this time quoting your name, contact details, order number and the reason for return.  The liability for the delivery and return postage is the responsibility of the customer and we recommend you obtain proof of postage, in case it is lost on it's way back to 4 Gifts and Flowers.  The product must be unused and unopened and have all tags still attached, where applicable.  Any personalised and specially requested items are non refundable as they would have been supplied to order, however, we would ask you to email us to discuss this matter further, should it arise.

Please email 4giftsandflowers@gmail.com to discuss returns before sending anything in the post.
The address for returns is 4 Brook Street, Bampton, Devon, EX16 9LY.

Faulty or damaged items

If your item arrives faulty or damaged, please email us as soon as you receive the item so we can resolve the matter.  We will need to see photographs of the damages item/s.  Please do not send the item back without emailing us first. 

Back order

If your item is not in stock, we will back order it for you and confirm to you, via email, that it is on back order.  In these circumstances, you will always be given the option of cancelling the order if you would rather not wait. Some items placed on back order may no longer be available and we will contact you to advise if this is the case.

Order Cancellation

Once a personalised order has been placed, you cannot cancel the order and full payment will be taken.

Pricing

4 Gifts and Flowers reserves the right to change pricing at any time.  Delivery charges on certain items may also increase due to increases by either Royal Mail or the Courier service.

Copyright Notice

Copyright Notice All content appearing on this Web site is the property of:
4 Gifts and Flowers
Copyright © 22020 4 Gifts and Flowers. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 4 Gifts and Flowers. All rights reserved.

Trademarks

Trademarks All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by 4 Gifts and Flowers. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of 4 Gifts and Flowers or any third party, except as expressly granted herein.

Promotions

Any promotional voucher is limited to one per customer, is non-refundable and cannot be exchanged for cash.